Shipping Policy – firstjewelhut

Shipping Policy

Effective: 8 September 2026

firstjewelhut · HAIJIALONG LIMITED

We partner with FedEx, UPS, and USPS to deliver your orders reliably. Please note that during peak holiday seasons, higher shipment volumes may cause slight delivery delays. We will continue to process and ship orders within a few business days and keep you updated with tracking information as soon as your order is on its way.

Estimated Shipping Times

Destination	Processing Time	Shipping Time
USA	0–1 business day	1–3 business days
Other countries	0–1 business day	1–3 business days

            Important note: Shipping times are estimates and may vary due to customs
            processing in each country. For specific regulations, please contact your local customs
            office. In the rare event that import duties or taxes are levied, the customer
            is responsible for paying them. Orders to South America and the Russian Federation
            may experience extended delays (potentially over one month) due to shipping and customs
            complexities.
        

Shipping Cost

We offer all‑inclusive shipping — the shipping cost is already included in the product price. There are no hidden fees for standard delivery.

How to Track Your Order

Once your order is shipped, you will receive a confirmation email containing a tracking number. You can also log in to your firstjewelhut account and visit “My Orders” to view the current status. Please note that tracking information may take 1–2 business days to become available after shipment.

Package Marked as Delivered but Not Received?

If the tracking shows “delivered” but you haven’t received your package, consider these possibilities:

Scanning error: The carrier may have scanned it prematurely; the package often appears the next day.
Apartment or building: The carrier may have left it with a neighbor, at the front desk, or in a mailroom – please check with them.
If you still cannot locate the order, please contact us immediately at [email protected] and we will assist you.

Lost Packages

If you do not receive your package within 60 days from the shipping date, please email us at [email protected]. We will either resend a replacement or issue a full refund to you promptly.