Frequently Asked Questions

No, you can check out as a guest. However, creating an account helps you track your orders and access your purchase history more easily.

Yes, you may modify or cancel your order within 24 hours of purchase. Please email us at [email protected] with your order details.

We strongly support PayPal for secure and fast transactions. Other major credit/debit cards are also accepted via our payment gateway.

After your order is confirmed, we will send you an email containing your purchase receipt and a tracking number. You can also log in to your account and view “My Orders”.

Yes, if the items ship to the same address and you contact us within 24 hours of the original purchase. Simply reach out to [email protected] and we’ll assist you.

We usually need 2–5 business days to process and prepare your order before shipment.

Standard shipping typically takes 10–20 business days to reach most destinations. Times may vary based on your location and customs clearance.

Once your order ships, you will receive a tracking number by email. You can also track it by logging into your firstjewelhut account and selecting “My Order”.

North America: All duties and taxes are included in the price shown.
UK & EU countries: These are VAT‑free regions, so no additional tariffs are applied to the product price.

You may return or exchange any item within 30 days of delivery, for any reason, free of charge. After 30 days, we cannot accept returns. To start a return, contact us at [email protected] and include your PayPal account details for a refund (if applicable). Please allow a few days for processing.

Once we receive your returned package, we will inspect the items and notify you of the eligibility. If approved, your refund will be processed via the original payment method within 5–7 working days. If you have any questions, feel free to email us.